The third task is inspired by the common pain point of excessive searches. When listed items are not organized in alphabetical order or any kind of order, users often need to search for a desired item. This increased cognitive demand causes frustration.

User Scenario: Imagine that you have a group project for the MATH 31B class and you have a groupmate named William Patel. You want to contact William but you do not have his contact number.

Correct flow to complete the task:

Previous
Previous

2. Unintuitive placement: Leave chat

Next
Next

4. Icon clickability: Start group chat