The fourth feature is based on icon clickability issues. Many users were frustrated by how some icons appear to be clickable, but they are not; and some icons look un-clickable, but they actually can be clicked to perform functions. Therefore, the create group chat feature was designed to be in a clipboard icon.

User scenario: Imagine that you have a group presentation for the PSYCH 10 class you are taking this quarter, and you want to create a group chat to discuss your presentation further with your group mates.

Correct flow to complete the task:

Previous
Previous

3. Excessive search: Start direct message

Next
Next

5. Repetitive search: rejoin group chat